NVQ Customer Service
This NVQ is aimed at individuals who have to deliver a continually improving service to customers, but who may not have the responsibility or autonomy to bring about permanent improvements themselves.
It is suitable for candidates:
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whose opportunities to influence what happens at work are limited
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who work within the rules and regulations of their organisation
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who work with others to overcome problems and to support customer service improvements
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who need to communicate in a clear, confident way
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who have a developing knowledge about their organisation’s products and services
To achieve the full award, candidates must complete four mandatory units plus one optional unit, making a total of five units.
Mandatory units
Give customers a positive impression of yourself and your organisation
Deliver reliable customer service
Develop customer relationships
Resolve customer service problems
Optional units
Support customer service improvements
Develop personal performance through delivering customer service
Promote additional products or services to customers
Process customer service information
Entry Requirements
There are no formal entry requirements, although the candidate needs to show commitment to improving customer service within the organisation