What do we do?
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Meet with employers and organisations to understand their training needs and offer solutions.
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Answer any enquiries via telephone, e-mail, the website and face-to-face, and take course bookings, and provide information and advice.
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Use the customer relationship management system to respond to enquiries and calls effectively and efficiently, and to ensure we maximise all potential bookings.
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Liaise with various units across CSDA to facilitate communication with employers and the delivery of training programmes and courses.
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Promote the benefits of using CSDA for training and our range of training provision. This will ensure that in the future CSDA continues to be a leading training provider of choice.